Frequently Asked Questions

General Coronavirus/COVID-19 Information

Is the City administering Coronavirus tests? 

No, the City is not administering coronavirus tests. Please visit the http://www.vchca.org/ for more information about testing, or call 2-1-1.

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Does the City have information on specific coronavirus cases in city limits?

No. Due to Health Insurance Portability and Accountability Act (HIPAA) compliance, the city does not have access to resident information about coronavirus. For up-to-date information about COVID-19 cases in the area, please visit the http://www.vchca.org/.

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Are there COVID19 Cases in Santa Paula?

Yes. There are currently two case of COVID-19 in Santa Paula. Please practice social distancing to help slow the spread of coronavirus in our community.

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How is the current situation impacting local schools?

As a result of this declaration and in the interest of the health of our community, the Santa Paula Unified School District has decided to close all schools as of Monday, March 16. The decision to close schools was made collectively with all other public school districts in Ventura County. The current reopen date for schools is May 4. This date is subject to change. The district is currently working on methods to provide remote learning for students. [Updated 5/20/2020 10:45AM]

The Santa Paula Unified School District and its Child Nutrition Services Team will be providing "Grab n Go" meals for families to pick-up, Monday through Friday, from 10:30 am-12:30 pm. For more information and FAQs, please visit the SPUSD Webpage

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Does the City determine whether schools remain open?

No. The City coordinates closely with schools, but the decision to close ultimately comes from the district. 

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Does the city have a health department?

No, the City (like most other municipalities) has no healthcare agency. For local health information, please visit http://www.vchca.org/.  

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City Operations

What is the status of City facilities and services?

The City of Santa Paula is still here to serve you, but we’re reducing in-person interactions. Due to the outbreak of COVID-19, it is in the interest of public health and safety that Santa Paula City offices are closed to the public (with modified service) until further notice, as of Friday, March 20, 2020.

View a listing of the most up-to-date information about the status of city services and facilities at https://spcity.org/453/City-Hall-Closures.

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How do I pay my bills?

We encourage residents to take advantage of ways to pay bills online. (Find out more on our Payments and Permits Center webpage.) We will share information regarding other potential bill-paying options for residents as details become available. 

Please note that the City is not issuing water shut-offs during this time, due to the implementation of California Senate Bill 998.

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What if I can’t pay my water bill?

Please know during the current coronavirus emergency the City of Santa Paula has suspended water service disconnections for non-payment. 

This month’s water bills still include the standard past-due notices (which say “Please remit past due balance immediately to avoid disconnection”), since they were sent to the printer prior to the declaration of emergency. We apologize for the confusion, and we remain committed to addressing resident needs during these challenging times.

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Is the City conducting parking enforcement?

The City is suspending enforcement of street parking violations for street sweeping and 72-hour violations.

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Is public transportation being impacted?

To find the latest information about public transportation across the County of Ventura, including bus services, please visit www.ventura.org/visitors/transportation/.

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When will programs and events restart?

The City is closely monitoring and assessing the situation, but has no scheduled date for resumption of activities. Governor Gavin Newsom announced a statewide ‘Stay at Home’ order on March 19, which asks California residents to stay at home except for essential purposes (visiting gas stations, pharmacies, food stores, banks etc.) This order is in place indefinitely, and we do not anticipate resuming most programs and events before mid-May at the earliest. Please do your part to distance yourself and stay healthy! You can visit the California Department of Public Health website for the post up-to-date information. 

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Stay Well At Home

What is still open?

These essential services will remain open:

  • City/County government services: Police stations, fire stations, hospitals/clinics and healthcare operations, jails, courts, garbage/sanitation, transportation, utilities (water, power, and gas) and City offices

  • Gas stations

  • Pharmacies

  • Food: Grocery stores, food banks, convenience stores, take-out and delivery restaurants

  • Hardware stores/plumbers

  • Banks

  • Community benefit organizations on a case-by-case basis

  • Laundromats/laundry services

For additional details, visit www.vcemergency.com/staywellvc.

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What is closed?

  • Dine-in restaurants

  • Bars and nightclubs

  • Entertainment venues

  • Gyms and fitness studios

For additional details, visit www.vcemergency.com/staywellvc.

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What can I do?

  • Go to the grocery store

  • Go to the pharmacy to pick up medications and other healthcare necessities

  • Go to medical appointments (check with your doctor or provider first)

  • Go to a restaurant for take-out, delivery or drive-thru

  • Care or support a friend or family member 

  • Walk your pets and take them to the veterinarian if necessary

  • Help someone to get necessary supplies

For additional details, visit www.vcemergency.com/staywellvc.

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What can’t I do?

  • You cannot engage in group activities in person with others.

  • You cannot invite friends over to your place of residence.

  • You cannot go to bars or nightclubs.

  • You cannot go to a nail salon or get your hair cut by a stylist or barber.

  • You cannot go shopping for non-essential goods.

  • You cannot take unnecessary trips on public transportation, in your car or on your motorbike.

For additional details, visit www.vcemergency.com/staywellvc.

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How to Get Help

Who can I call or contact for assistance?

For information about general resources available to Santa Paula residents, you can call 2-1-1 or visit https://211ventura.org/.

For emergency police response, please call 9-1-1. For non-emergency response, please contact the Santa Paula Police Department at 805-525-4474.

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What do I do if I think I have the virus?

If you develop symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19, stay home and call your healthcare provider. Older patients and individuals who have severe underlying medical conditions or are immunocompromised should contact their healthcare provider early, even if their illness is mild. If you have severe symptoms, such as persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips of face, contact your healthcare provider or emergency room and seek care immediately. Your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested.

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How to Help

What can I do to help?

We are operating in a dynamic environment and the best course of action may fluctuate. As of now, the first priority should be social distancing activities. Stay at home as much as possible. Do not gather in groups and do not visit people. Keeping your distance from others is a great first start.

One organization with opportunities to “Get Involved” is the Ventura County United Way. Find information on how you can get involved at https://211ventura.org/.

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Additional Information

For additional Frequently Asked Questions, please visit: 

Ventura County Healthcare Agency FAQ

Centers for Disease Control FAQ 

Santa Paula School District FAQ

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