I’m behind on my utility bill and heard on the news about $2 billion in state assistance. Can this funding help me?

The state recently established the California Arrearage Payment Program (CAPP) that will help pay customers’ electric utility bills that went unpaid during the pandemic, anytime between March 4, 2020, and June 15, 2021, incurring a past due balance of 60 days or more.

Additionally, the state also established the California Water and Wastewater Arrearage Payment Program (CWWAPP) to help pay customers’ water and wastewater bills that went unpaid between March 4, 2020, and June 15, 2021. This program prioritizes the water part of your bill; wastewater charges may be covered if the state has sufficient funding.

These programs are not income-based programs, so if you are eligible, we will apply funds directly to your account and notify you by mail if and when we do so. These programs will prioritize assistance per state guidance and are subject to state funding.

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1. What is CWWAPP?
2. I’m behind on my utility bill and heard on the news about $2 billion in state assistance. Can this funding help me?
3. Do I need to apply for CWWAPP?
4. Can CWWAPP pay my entire bill?
5. I haven’t been able to pay my bill in a while, so I might have late charges and interest. Are late charges and interest covered under the CWWAPP benefits?
6. I had trouble paying my bill in 2019. Will CWWAPP help me?
7. I’m behind on my bill and am worried my water and/or power will be shut off. If I receive utility bill assistance from CWWAPP, will you still shut off my utility service(s)?
8. I received bill assistance from another state program and I still have a past-due balance. Am I still eligible for CWAPP?
9. I had to close/deactivate my account, but still have an unpaid balance. Am I still eligible to receive relief from CWWAPP for my unpaid balance?